Customer Relation Management

With the advent of technologies, CRM is the most essential facet in today’s business world. At Enterprise Solutions, we understand that customers play a big role in deciding your success in business. Our highly qualified professionals will deliver flexible CRM solutions . We ensure you to accelerate your business growth by driving profits and business intelligence in every aspect.

CRM

Custom CRM Development Services, Just For You!

Our certified CRM developers follow result-oriented development strategies for quality deliverables. The custom solution of Enterprise Solutions can help you with the following :

  • Get a comprehensive view of customer activity across marketing, sales and customer support team.
  • Enhance mobility with conventional CRM
  • Track and analyze marketing campaigns
  • Help your employees to respond actively and promptly to customer queries
  • Get highly secured customer data on a web platform
  • Simplify sales and marketing processes
  • Increase sales and maximize your business revenue by generating leads

Why do you need a CRM?

We often take for granted that we need a CRM system, without really looking at the key reasons why we need one. Your reasons may well look different to those of the business next door, and they will be instrumental in finding the best option.

  • Structuring customer data.
  • Analysing customer behaviour.
  • Measuring sales, financial and marketing activities.
  • Improving customer engagement.
  • Shortening the sales cycle.
  • Reducing sales administration.
  • Improving marketing effectiveness.
  • Improving team collaboration and productivity.
  • Cash flow projection and sales forecasting.

Why Turn To Enterprise Solutions?

22 years in IT.

Industry expertise in retail and wholesale, professional services, manufacturing, education, healthcare, telecoms, etc.

What Custom CRM Development Services Include?

Business analysis

Implies investigating your business objectives and suggesting ways to address them with CRM functionality.

CRM development

Means tailoring your CRM solution to your business goals with customization, or building custom functionality from scratch.

Quality assurance

Implies checking that the CRM functionality works as required, spotting bugs and deficiencies in the system.

Risk and change management

Implies defining a change strategy and steps to make changes safely and avoid unwelcomed consequences a change process can entail.

Data migration from legacy CRM

Is transferring your data into a new CRM solution without data loss, corruption or impact on your live business processes.

User training

Means teaching employees to adopt CRM’s functionality and use it efficiently.

Production rollout

Implies transferring the CRM solution to the production environment where end users can exercise its capabilities to the full.

Support and Evolution

May include additional tuning of CRM features and processes to comply with emerging user needs. In other cases, support may entail ongoing improvements aimed to help CRM evolve and keep up with the digital transformation of the company.

Functionality of custom CRM software

Sales automation

Sales automation includes features for managing the sales process (sales stages, activities and workflows), drawing up rules to pricing options for products and services, CPQ for creating and managing quotes, etc.

Customization

Customer service automation includes features for case management, intelligent case routing from multiple communication channels, a knowledge base with useful articles, field service management, etc.

CRM integration

CRM integration with internal (e.g., internal websites, portals) and external systems (ERP, ITSM, CMS, email, CTI, etc.) ensures seamless work of CRM with connected systems and provides increased visibility of data flows across them.

Enterprise-wide CRM-based collaboration apps

Enterprise-wide CRM-based collaboration apps allow real-time document collaboration inside CRM to help employees keep on the same page and manage deals more quickly and easily.

Marketing automation

Marketing automation includes features for email marketing, social media marketing, digital advertising and B2B marketing automation, etc.

CRM data analytics

CRM data analytics implies reflecting the state of sales, customer service and marketing in customizable reports and dashboards.

Company-specific features

Company-specific features developed from scratch to reflect business process peculiarities and support those processes to the full.

Customer and partner management functionality

Customer and partner management functionality includes features for building branded customer and partner portals, forums, and sites.

Why You Should Get CRM Services Now?

The competition on the market never ends, and those who armed and ready are to be the winners. With the help of CRM-based sales, marketing and customer service automation, you may lead this competition confidently, achieving the following results:

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lead volume

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lead conversion rate

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customer win rate

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customer retention

CRM Consulting

CRM consulting services can help you fight scattered customer data, poor lead conversion and low sales rates. Enterprise Solutions has been helping B2C and B2B companies advance in customer acquisition, conversion, retention and get a tangible revenue increase for more than 20 years.

How can we Help you With CRM ?

Software Selection

  • Unbiased system comparisons and recommendations.
  • We negotiate with vendors to obtain the lowest pricing.

Design & Planning

  • We're experts in documenting your sales, marketing, and support processes and incorporating them into your CRM system.
  • We have a proven track record of success in multiple industries and know how to incorporate your unique requirements into your system.
  • We're experts in project planning and keep your project on-time and on-budget!

Development

  • Save time by having our experts program your system, screens, and reports instead of learning by trial and error.
  • Provide expert guidance on the art of database design to prevent you from making mistakes.
  • Create custom programs and apps to extend the functionality or integrate your CRM tool to other systems.

Installation & Configuration

  • Save you time and avoid mistakes by performing data conversions and importing.
  • Save money by having experienced technicians install and configure your software.

Training & Coaching

  • Protect your investment by ensuring your staff use the system correctly.
  • Share tips and tricks that are only known by system experts.
  • Provide written or recorded training support materials.
  • Convenient custom training options are offered on-site or using Internet meeting tools.

Support

  • Provide quick, personalized system support.
  • Help with quick system questions and customizations.

Programming language used for crm